Moses Toyota of St. Albans — Frequently Asked Questions

1433 MacCorkle Avenue, St. Albans, WV 25177
Sales: (304) 317-7782 | Service: (304) 591-1295 | Parts: (304) 500-5318

Welcome to the Moses Toyota Customer Resource Center. Whether you’re shopping for a new Toyota, comparing pre-owned vehicles, exploring financing, valuing a trade, or scheduling service, these frequently asked questions are designed to help you know what to expect before you visit.

Why Choose Moses Toyota?

Why should I drive to Moses Toyota from Charleston, South Charleston, Hurricane, Winfield, Nitro, or Cross Lanes?

Moses Toyota is conveniently located on U.S. Route 60 in St. Albans, right along the Moses Mile — making it an easy drive from communities throughout the Kanawha Valley. The Moses Mile gives shoppers access to the selection and resources of the Moses Auto Group in one convenient area, making it easier to find the right vehicle without driving all over the region.

Add affordable pricing, new and pre-owned inventory, Toyota-trained service, and a family-run automotive group with roots dating back to 1947, and there are plenty of reasons to make the drive to St. Albans.

Approximate distances include:

South Charleston — approximately 8 miles
Charleston — approximately 12 miles
Hurricane — approximately 13 miles
Winfield — approximately 15 miles
Nitro and Cross Lanes — nearby communities regularly served by Moses Toyota

Whether you’re looking for a new Toyota, a quality used vehicle, or trusted Toyota service, Moses Toyota is close enough to make the trip easy — and focused on making the drive worthwhile.

What makes Moses Toyota different from other dealerships?

Moses Toyota combines local dealership service with the inventory and resources of the Moses Auto Group.

Customers can expect:

Affordable, market-based vehicle pricing
A large selection of new Toyota and pre-owned vehicles
Toyota Certified Used Vehicle options
Financing and leasing resources
Trade-in and vehicle-buying options
Toyota-trained service technicians
Genuine Toyota parts
Access to the broader Moses Auto Group inventory network

Our goal is to make it easier to find the right vehicle, understand the numbers, and feel confident about your decision.

How long has the Moses Auto Group been serving customers?

The Moses Auto Group has been serving customers since 1947, growing into a family-run automotive group with dealerships across West Virginia. Today, customers benefit from affordable pricing, a huge selection of new and pre-owned vehicles, and decades of automotive experience.

Does Moses Toyota have good customer reviews?

Yes. Moses Toyota has a 4.7-star rating from 3,000+ Google reviews. Customers frequently highlight friendly staff, affordable pricing, helpful communication, efficient transactions, and positive sales and service experiences.

Visiting Moses Toyota

Where is Moses Toyota located?

Moses Toyota is located at 1433 MacCorkle Avenue, St. Albans, WV 25177, conveniently located on U.S. Route 60 along the Moses Mile in the Kanawha Valley.

What are Moses Toyota’s sales and service hours?

Sales:
Monday–Friday: 9:00 AM–8:00 PM
Saturday: 9:00 AM–6:00 PM
Sunday: Closed

Service:
Monday–Friday: 7:30 AM–5:30 PM
Saturday: 8:00 AM–1:00 PM
Sunday: Closed

Saturday service is focused on Express Maintenance and Quick Lube services. Larger repairs and diagnostic work should be scheduled during weekday service hours.

Do I need an appointment to visit Moses Toyota?

You do not need an appointment to shop for a vehicle. However, scheduling ahead allows our team to confirm availability and have the vehicle you want to see ready when you arrive.

Service appointments are recommended, particularly for diagnostic work, repairs, and factory-scheduled maintenance.

How do I schedule a test drive?

Call our sales team at (304) 317-7782 or use the Schedule Test Drive option on the vehicle you’re interested in on our website.

Remember to bring a valid driver’s license when you arrive.

Buying a New Toyota

How do I know I’m getting a competitive price at Moses Toyota?

Moses Toyota uses market-based pricing and current market information to price inventory competitively. Current Toyota incentives, dealership specials, and eligible rebates may provide additional savings.

For the clearest comparison, ask our team for an itemized out-the-door figure showing the vehicle price, applicable discounts, taxes, title, license, and applicable fees.

What is included in the advertised vehicle price?

Advertised prices include Moses Toyota’s $575 documentation fee. State tax, title, and license fees are additional.

Manufacturer incentives and special offers may have specific eligibility requirements. Our sales and finance teams will explain which offers apply to your purchase before you finalize the transaction.

Can I start buying a Toyota online?

Yes. You can complete several important steps before visiting the dealership, including:

Browsing current inventory
Requesting pricing and availability
Scheduling a test drive
Valuing your trade
Applying for financing
Contacting our sales team

Completing these steps online can make your dealership visit faster and more convenient.

What if the Toyota I want isn’t currently in stock?

Talk to our sales team. We can help you explore incoming inventory and other available vehicles or discuss options for locating or ordering the Toyota you want.

Can Moses Toyota help me compare Toyota models and trims?

Absolutely. Our team can help you compare trim levels, powertrains, safety technology, passenger and cargo space, towing capabilities, fuel economy, available AWD or 4WD, and other features.

If you aren’t sure whether a RAV4, Highlander, Grand Highlander, Tacoma, Tundra, Camry, Corolla, or another Toyota is right for you, we can help narrow your options based on how you actually plan to use your vehicle.

Financing & Leasing

Does Moses Toyota offer financing and leasing?

Yes. Moses Toyota offers financing and leasing resources for eligible new Toyota vehicles, as well as financing options for pre-owned vehicles.

Our finance team can review available programs, loan or lease terms, down-payment options, estimated monthly payments, and applicable Toyota Financial Services offers.

Can I apply for financing before visiting the dealership?

Yes. You can begin the credit application process online.

Our fast, friendly financing process helps you explore your options before you visit and can reduce the time spent completing paperwork at the dealership.

What determines my interest rate and monthly payment?

Several factors can affect your financing terms, including:

Credit history
Lender approval
Vehicle price
Amount financed
Down payment
Trade-in equity
Loan term
Current manufacturer financing programs

Before signing, ask our finance team to walk you through the interest rate, term, amount financed, estimated monthly payment, and any optional products you’re considering.

Should I finance or lease my next Toyota?

Financing may be a good fit if you plan to keep your vehicle for many years, want to build ownership equity, or regularly drive more than typical lease mileage limits.

Leasing may appeal to drivers who enjoy changing vehicles every few years and want to explore available Toyota lease programs.

The right choice depends on your driving habits, budget, ownership goals, and the current Toyota offers available.

Does Moses Toyota offer military or college graduate programs?

Toyota periodically offers special programs for eligible military members and qualifying college graduates.

Program amounts, eligible models, financing requirements, and expiration dates can change. Ask our finance team about current Toyota programs and whether you qualify.

Trade-Ins & Selling Your Vehicle

Can I trade in my current vehicle?

Yes. Moses Toyota accepts trade-ins and can apply eligible trade equity toward your next purchase or lease.

Your appraisal considers factors including:

Year and model
Trim and equipment
Mileage
Mechanical and cosmetic condition
Vehicle history
Current market demand

Will Moses Toyota buy my car even if I don’t buy another vehicle?

Yes. You can sell your vehicle to Moses Toyota without purchasing or leasing another vehicle from us.

Start with our online vehicle-value tools or bring your vehicle to the dealership for an appraisal.

Can I sell or trade a vehicle that I still owe money on?

Yes. If your vehicle has an outstanding loan, we can obtain the payoff amount from your lender and compare it with your vehicle’s appraised value.

If your vehicle is worth more than the payoff, you have positive equity. If your payoff is higher than the vehicle’s value, the remaining balance will need to be addressed as part of the transaction. Subject to lender approval, it may be possible to include that balance in new financing.

What should I bring when trading or selling my vehicle?

Bring:

A valid photo ID
Current vehicle registration
All keys, remotes, and key fobs
Vehicle title if you own the vehicle outright
Lender and account information if the vehicle is financed
Available maintenance and service records

What can improve my vehicle’s trade-in value?

Vehicle condition, mileage, maintenance history, tire condition, accident history, market demand, and having all original keys and equipment can influence value.

A clean, well-maintained vehicle with documented service history gives our appraisal team the clearest picture of its condition.

Used & Toyota Certified Vehicles

Does Moses Toyota sell used vehicles from brands other than Toyota?

Yes. Our pre-owned inventory includes vehicles from a variety of manufacturers, not just Toyota.

Because inventory changes frequently, use our current used inventory to search by make, model, body style, price, mileage, drivetrain, and other criteria.

Does Moses Toyota have used vehicles under $20,000?

Moses Toyota regularly offers value-priced pre-owned vehicles, including vehicles under $20,000 when available.

Pre-owned inventory changes frequently, so check our current inventory for vehicles that fit your budget.

What is a Toyota Certified Used Vehicle?

A Toyota Certified Used Vehicle is an eligible pre-owned Toyota that meets Toyota’s certification requirements and passes a comprehensive inspection.

Toyota Certified vehicles also include factory-backed warranty and roadside-assistance benefits.

What benefits come with a Toyota Certified Used Vehicle?

Toyota offers two certification levels — Gold Certified and Silver Certified — with benefits based on the vehicle's age and mileage.

Gold Certified vehicles include:

160-point Quality Assurance Inspection
12-month/12,000-mile Limited Comprehensive Warranty
7-year/100,000-mile Limited Powertrain Warranty
24-Hour Roadside Assistance
CARFAX® Vehicle History Report
$0 deductible on covered warranty repairs

Silver Certified vehicles offer separate warranty and roadside assistance benefits for eligible older or higher-mileage Toyota vehicles.

Ask our team which certification applies to the vehicle you're considering and what coverage is included.

Can I see a vehicle history report before buying a used vehicle?

Toyota Certified Used Vehicles include a CARFAX Vehicle History Report. For other pre-owned vehicles, ask our sales team about the history information available for the specific vehicle you’re considering.

Service & Maintenance

How do I schedule service at Moses Toyota?

Call the Moses Toyota service department at (304) 591-1295 or use our online Schedule Service form.

Appointments are recommended so our service team can prepare for your vehicle and the work requested.

What services does Moses Toyota perform?

Our service department handles a wide range of maintenance and repair needs, including:

Oil and filter changes
Tire rotations
Tire replacement
Brake inspections and repairs
Battery testing and replacement
Factory-scheduled maintenance
Diagnostic services
Toyota safety recall repairs
West Virginia state inspections

Toyota service is performed by Toyota-trained technicians using Genuine Toyota parts when applicable.

What is Toyota Express Maintenance?

Toyota Express Maintenance is designed to handle common factory-scheduled maintenance efficiently using a pit-crew-style process.

Depending on your vehicle and maintenance needs, Express Maintenance can include:

Oil and filter change
Tire rotation
Brake inspection
Multi-point inspection
Fluid inspection and applicable top-offs

Can I get service on Saturday?

Yes. The Moses Toyota service department is open Saturday from 8:00 AM to 1:00 PM for Express Maintenance and Quick Lube services.

Larger repairs and diagnostic work should be scheduled during weekday service hours.

Does Moses Toyota perform West Virginia state inspections?

Yes. Moses Toyota performs West Virginia state vehicle inspections.

Check our current service specials before your appointment, as inspection offers and pricing can change.

Does Moses Toyota offer service coupons?

Yes. We regularly publish service specials and coupons online.

Offers may include savings on maintenance, repairs, inspections, tires, wiper blades, and other services. Because offers and expiration dates change, check our current service specials before your visit.

What is ToyotaCare?

ToyotaCare is Toyota’s no-cost maintenance and roadside-assistance program included with eligible new Toyota vehicles.

Coverage varies by model and model year. Our sales or service team can explain the ToyotaCare benefits included with the specific Toyota you’re considering.

Can I buy Genuine Toyota parts from Moses Toyota?

Yes. Our parts department can help you find Genuine Toyota parts and accessories for maintenance, repairs, protection, and personalization.

Parts installation can also be coordinated with our service department when applicable.

Will Moses Toyota repair a Toyota safety recall?

Yes. Authorized Toyota dealers perform applicable Toyota safety recall repairs at no charge to the vehicle owner.

Our service team can check your VIN for open Toyota recalls and help schedule the required repair.

Specials, Rebates & Current Offers

Where can I find current Moses Toyota specials?

Current new-vehicle offers, pre-owned Manager’s Specials, Toyota incentives, and service coupons are available on the Moses Toyota website.

Offers change frequently and may include specific eligibility requirements, so confirm the details of an offer for the vehicle or service you’re considering.

What are Moses Toyota Manager’s Specials?

Manager’s Specials highlight selected pre-owned vehicles and promotional opportunities.

Vehicles, prices, savings, and offer periods change, so visit our current specials page for the latest opportunities.

Can dealership specials be combined with Toyota rebates?

Sometimes. Not every incentive or rebate can be combined with another offer.

Eligibility may depend on the vehicle, financing source, residency, military or college status, and other program requirements. Our sales and finance teams can show you which current offers apply and which can be combined.

Collision & Body Repair

Does Moses Auto Group have a collision center?

Yes. Moses Collision Center is located at 6738 MacCorkle Avenue SW in Jefferson, West Virginia.

The collision center handles repairs ranging from dents and cosmetic damage to major collision and structural repairs and works with major insurance companies.

Does Moses Collision Center repair vehicles that aren’t Toyotas?

Yes. Moses Collision Center services cars, trucks, and vans from multiple manufacturers, including vehicles that were not purchased from Moses Toyota.

Does Moses Collision Center offer paintless dent repair?

Yes. Paintless Dent Repair may be available for qualifying minor dents, dings, and hail damage.

Our collision team can inspect the damage and determine whether paintless dent repair or conventional body repair is the appropriate solution.

What to Expect From Moses Toyota

What should I expect when I contact Moses Toyota online?

You should receive clear information about vehicle availability, pricing, and next steps.

If an advertised price or incentive has eligibility requirements, our team should explain those qualifications. If the vehicle you originally requested is no longer available or is still in transit, we’ll work with you to identify other options.

What should I expect when I arrive to buy a vehicle?

Our team should confirm the vehicle and pricing you discussed, answer your product questions, provide an opportunity for a test drive, explain your trade value and financing options, and review the purchase figures before you sign.

Optional finance or protection products should be clearly explained so you can make an informed decision.

What should I expect when my vehicle is in for service?

You should expect a clear check-in process and an explanation of the work requested.

If our technicians identify additional maintenance or repairs, the service team should communicate the recommendation and obtain approval before performing additional customer-pay work.

At pickup, your advisor should review the completed work, charges, and any future maintenance recommendations.

Who should I contact if I still have questions?

Vehicle Sales, Test Drives, Financing & Trade-Ins:
(304) 317-7782

Service & Maintenance:
(304) 591-1295

Parts:
(304) 500-5318

Moses Toyota
1433 MacCorkle Avenue
St. Albans, WV 25177

Although every reasonable effort has been made to ensure that all the information contained on this website is correct, 100% accuracy cannot be guaranteed. All the information and materials on this site are listed "as is," without an express or implied warranty. While we monitor the site daily to the best of our ability, certain issues with feeds may affect inventory or pricing structure. Price does not include tax, title or license fees. Prices do include a $575 documentation fee. Vehicles shown may not be in our inventory or may be in transit. New vehicles can be ordered or located and made available for sale at our location within a reasonable time from your inquiry.

Frequently Asked Questions